🔄 Hassle-Free Returns - 30-Day Money Back Guarantee
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Returns & Refunds

We want you to be completely satisfied with your purchase. If you're not happy, we'll make it right.

Our Promise to You

30-day return window, free return shipping, and full refunds - no questions asked.

30
Days to Return
FREE
Return Shipping
100%
Money Back

How to Return Your Order

1
Initiate Your Return
Contact our customer service team via email, phone, or live chat within 30 days of receiving your order. Provide your order number and reason for return.
2
Receive Return Authorization
We'll send you a Return Authorization Number (RMA) and a prepaid return shipping label via email within 24 hours. No need to pay for return shipping!
3
Pack Your Items
Securely pack the items in their original packaging if possible. Include the RMA number inside the package. Attach the prepaid label to the outside.
4
Ship It Back
Drop off your package at any carrier location or schedule a pickup. You'll receive a tracking number to monitor your return shipment.
5
Get Your Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days to your original payment method.

Return & Refund Policies

Return Window

You have 30 days from the date of delivery to initiate a return. The return window starts when your package is delivered, not when you place the order.

For international orders, we recommend initiating returns within 25 days to account for longer shipping times.

Item Condition

Items must be:

  • Unworn, unused, and in original condition
  • With all tags and labels attached
  • In original packaging when possible
  • Free from any damage or alterations

We inspect all returns and reserve the right to deny refunds for items not meeting these conditions.

Refund Method

Refunds are issued to your original payment method:

  • Credit/Debit Cards: 5-7 business days
  • PayPal: 3-5 business days
  • Other methods: Up to 10 business days

Processing time starts after we receive and inspect your return.

Return Shipping

We cover return shipping costs!

  • Free prepaid return label provided
  • Valid for all domestic and international returns
  • No hidden fees or deductions from refund
  • Multiple carrier options available

Simply use the label we send you - it's that easy!

What Can & Cannot Be Returned

✓ Eligible for Return

  • ✓ Unworn clothing with tags attached
  • ✓ Unopened electronics in original packaging
  • ✓ Unused accessories and home goods
  • ✓ Defective or damaged items
  • ✓ Wrong item received
  • ✓ Items not as described

✗ Not Eligible for Return

  • ✗ Personalized or customized items
  • ✗ Intimate apparel and swimwear (hygiene)
  • ✗ Beauty products and cosmetics (opened)
  • ✗ Final sale or clearance items
  • ✗ Gift cards and digital products
  • ✗ Items without proof of purchase

Refund Processing Timeline

Package Received
We receive your return at our warehouse and send you a confirmation email.
Day 0
Quality Inspection
Our team inspects the returned items to ensure they meet our return policy criteria.
1-2 Days
Refund Approved
Once approved, we initiate the refund to your original payment method and send confirmation.
3-5 Days
Money Back in Account
The refund appears in your account. Bank processing time varies by institution.
5-10 Days Total

Frequently Asked Questions

Yes! We offer free exchanges for different sizes or colors. Contact our customer service team with your order number and the item you'd like to exchange. We'll send you the new item immediately and provide a return label for the original item.
We sincerely apologize for any damaged or defective items. Please contact us immediately with photos of the damage. We'll send you a replacement at no charge or issue a full refund, whichever you prefer. Damaged items don't need to be returned unless we request inspection.
While we recommend keeping original packaging, it's not mandatory for returns. However, electronics and high-value items should be returned in original packaging with all accessories and documentation to ensure full refund eligibility.
Yes, items purchased with discounts or promotional codes can be returned. You'll be refunded the actual amount you paid, including any discounts applied. If you received free shipping with your order, the shipping cost won't be deducted from your refund.
International returns follow the same 30-day policy. We provide prepaid return labels for international customers too! Return shipping may take longer (10-15 business days), so we recommend initiating returns within 25 days of delivery. You won't be charged for customs or duties on returns.
No problem! Contact our customer service with the email address or phone number used for the purchase. We can look up your order and provide the necessary information. You can also check your order history if you have an account on our website.
Yes! Gift recipients can return items for a full refund to the original purchaser's payment method, or for store credit if preferred. The 30-day return window starts from the delivery date of the gift. Just contact us with the order number or gift receipt.
No! We do not charge restocking fees. You'll receive a full refund for eligible returns. The only deductions might occur if an item is returned in used, damaged, or incomplete condition that doesn't meet our return policy requirements.

Need to Return Something?

Our customer service team is here to help make your return quick and easy. Contact us to get started.

Start a Return View Help Center